Conditions of Use
Highland Forge provides its services to you subject to the following conditions. If you visit or shop at HighlandForge.com, you accept these conditions. Please read them carefully.
Shipping and Delivery
**Please see the Shipping page for details on shipping and delivery.
All Highland Forge products are backed by a limited lifetime warranty. This warranty covers any defects in materials or workmanship so long as the product is measured and installed according to the product instructions, and is used as intended. Every Highland Forge product is designed to provide a lifetime of trouble-free use. Our products are hand-fabricated and therefore there may be very slight variations in forging and dimensions. In the unlikely event that warranty service is ever needed, simply contact us and we'll arrange for a repair or replacement as quickly as possible. To be eligible for warranty, products must be in their original installation location and must have been cared for properly (please see Stainless Steel Care Tips for additional care information).
Every Highland Forge product is custom made to order, following your specs and part detail choices. Since Highland Forge products are custom-crafted to fit your windows only, most of our hardware is not returnable for any reason except warranty repair. We will accept returns on round steel rings (in any finish) and round brushed stainless rings (i.e. unpowder-coated round stainless rings) if they are delivered back to us in excellent condition. Note that ring returns are subject to a $25 restocking fee.
We're happy to guide you through measuring and we will gladly help you prepare your order if you're at all unsure. Please send an email, or call us via our contact information listed on our contact page.
Damaged, Missing, or Incorrect Items
In the unlikely event that you have received an order with a wrong part, a missing part, or a package with shipping damage, please let us know immediately (within 15 days of receipt) and we'll get it corrected ASAP.
What if I need to change my order?
Fabrication preparation on most orders begins the next business day. Please contact us immediately if you need to change anything on your order. We will gladly swap any parts or update specs for items that have not already started fabrication.
What if I need to cancel my order?
If you need to cancel your order please let us know within 3 business days of your purchase in order to receive a full refund. Orders cannot be cancelled once fabrication has begun. If it is beyond the 3 business day cancellation window and fabrication has not begun, we reserve the right to charge a $25 restocking fee.
Color Accuracy and Hand Forging
Computer monitors vary in their ability to show color accurately. Even calibrated monitors don't always represent the finish color and texture precisely. We make every effort to show accurate color online but reproductions may vary. Because our finishes are applied by hand, minor variations should be expected.
All of our products are made by hand, therefore there may be very slight variations in forging and dimensions.
When you visit HighlandForge.com or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of HighlandForge.com and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of HighlandForge.com and protected by U.S. and international copyright laws. All software used on this site is the property of HighlandForge.com and is protected by United States and international copyright laws.
HighlandForge, HighlandForge.com, Highland Forge and other marks indicated on our site are registered trademarks of Highland Forge, LLC. Other HighlandForge.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of HighlandForge.com. HighlandForge.com's trademarks and trade dress may not be used in connection with any product or service that is not HighlandForge.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits HighlandForge.com.
License and Site Access
HighlandForge.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of HighlandForge.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of HighlandForge.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of HighlandForge.com and our affiliates without express written consent. Any unauthorized use terminates the permission or license granted by HighlandForge.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to HighlandForge.com so long as the link does not portray HighlandForge.com or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any HighlandForge.com logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. HighlandForge.com sells products to adults only, who can purchase with a credit card. If you are under 18, you may use HighlandForge.com only with involvement of a parent or guardian. HighlandForge.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.